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Service Design Breakfast #2 – Mikko-Pekka Hanski, Idean
Figure 1. Service Design Breakfast, Idean 2012 How do emotions impact the design? How can design projects benefit from understanding the emotional rollercoaster? How can you become a better designer...
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Service Design Breakfast: Integration of Service Design and Elearning
by Juho Hyvärinen Thursday 29 November Facebook alerted me that I had enrolled for the Service Design Breakfast at Otaniemi. So, it was time to print out the tickets and head for the Aalto University,...
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Service Design Breakfast #7, Reima Rönnholm, Palmu Inc.
Figure 1. How to Fail in Service Design, Palmu 2012 The last Service Design Breakfast was not about digital design, but more human-centric services. Reima Rönnholm started his presentation by asking...
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Why should you participate in the next Global Service Jam?
Read carefully the content below and check with your own eyes “Why you should participate in the next Global Service Jam” and if you have participated before, please let’s us know your experience...
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Engaging stakeholders in the designing of a service: a case study in the B2B...
Author: Adeyanju Alade. Email: aladeyanju@yahoo.com The background of this master’s degree thesis was from a Tekes funded project named “Service Innovation through Strategic Stakeholder Integration”...
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Cut the corners first – Harness the power of futures thinking
“Futures are about knowledge. We must be inspired about futures. Futures are also about storytelling. “ explained lecturers Minna Koskelo and Anu K. Nousiainen. In the course Futures thinking and...
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Foresight is part of Service Innovations
In today’s organization’s strategic or service development projects you hardly hear a word about foresight or futures research. If you do, you are probably dealing with professionals of the field....
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Master thesis: Designing a service concept for the Finnish grocery trade
by Melanie Wendland, melanie.wendland@gmail.com Here is a little wrap up of my thesis I just delivered. Background & Research objective There is an increased discussion in the news worldwide that...
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Service Design meets Futures Thinking #4
A research based series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process” by Minna Koskelo (LinkedIn) and Anu K....
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The Power of Objectives – Gov Jam 2013
I participated in the first Global Governmental Jam that was held in the fancy ICT House (pics in the end of post) in Turku on the 5th and 6th of June. The idea of the service jams was familiar to me:...
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Measuring Services – A Book Review
- DO YOUR MATH! “Service Design: From Insight to Implementation” by Andy Polaine, Lavrans Loevlie and Ben Reason (2013 Rosenfeld Media) is a positively different service design book, whereas this –...
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The Rabbit Hole of Design Thinking
Professor and researcher Katja Tschimmel and ideation facilitator Gijs van Wulfen showed us where the Rabbit Hole of Design Thinking is. So I also jumped in it, dug together with fellows hands on for...
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Design day from the designers to the designers
I participated in the Reaktor’s first Design day on 3rd of October in Helsinki and it took place in event center Telakka. Reaktor is a Finnish design & software house. Design day was great...
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The MindTrek 2013 Experience – 5 Take-Aways for Aspiring Service Designers
If you have never attended the MindTrek Festival I do advice you to do so. This year they promised this: ”International three-day forum about the future of tech, knowledge and media. Expand your mind,...
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Make us simple, please
When you have an organization with 11 faculties with 24 departments, 8500 employees, 35000 students, 137 IT-systems and a very long history of academic independence, what do you do when they ask you to...
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Example of Extremely Lean Service Design and Development in Reactor
In the second Service Design Breakfast event this fall organized by Aalto University and Startup Sauna on October 16, Reaktor presented the case where they integrated service design with lean software...
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Failures are possibilities
Me and 27 other students were privileged to start the Service Innovation and Design Master’s program last September in Laurea University of Applied Sciences. Our first course was about Design Thinking...
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JamJaming in Barcelona
Global Service Jams are these incredible and really fun events related to service design that are celebrated all over the globe. Twice a year, a bunch of experienced jammers and hosts meet to make them...
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Power to Change User Behavior
In yesterday’s Service Design Breakfast event at Startup Sauna, Janne Lohvansuu from User Intelligence has presented the case of live UX design in YLE’s Eurovision ambiance. User Intelligence have...
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Service Design as a Tool for Strategy Creation
In the Service Design Breakfast event at Startup Sauna on November 13th, Laura Invenius from ABB Drivers and Lotta Buss rom N2 Nolla have presented the case of strategy creation using the service...
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