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Empathy is the superpower you need to design truly innovative services
In today’s world of complex systems and processes, people seek simplicity and real value. At the same time, companies’ competition for people’s attention is fiercer than ever. They face the challenge...
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Empathy in action – how to protect toddler naps in extreme circumstances
You know the Fazer chocolates, right? You have seen them at the airports at least. Some years ago, a construction company called NCC in Finland had to renovate an office above a nursery at the Fazer...
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How Interdisciplinary teams are the catalyst to innovations
Imagine this: a group of experts in one specific field are working together on an incredibly challenging problem. They are intelligent, proficient, and polite. They ask reasonable questions, answer...
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Empowering everyone to be creative with Design Thinking
By Leonardo Caetano & Mahlet Adenew Photo by Tim Mossholder on Unsplash “HOW CAN WE solve the problem of single-use plastic that comes from cigarette butts?” – this was the question we chose to...
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Rethinking Problem Solving: The Power of Design Thinking
By Julia Reinhard and Jasmin Tossavainen In our fast-evolving world, linear problem-solving methods fall short when dealing with the intricate challenges we encounter daily. The book and a majority of...
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“Train Your Empathy Muscle”: A Crucial Skill in Service Design
How often have you thought of empathy as a skill which can be trained? During the Design Thinking class, we found out that empathy is an important characteristic for a service designer to have, but it...
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Tips on Unlocking Employee Excitement for Development Programs – Introducing...
Employee development is the cornerstone of a thriving and innovative organization. As Tim Brown, the founder of the global design and innovation company IDEO, writes in his book Change by Design...
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From design thinking to design your life: Don’t think, experience!
Written by Linh Duong and Mira Airola. Do you know that Finland is in fact the forerunner in the service design field? Finland has the highest proportion of service and business designers, at least...
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Who can be a designer?
Reflections on empathy and inclusion in the design field By Rosa Yang and Stinne Vognæs Neither of us are designers, so what does it mean to do a part-time service design degree as an adult? Will we...
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Why, why, why Design Thinking?
“It’s not ‘us versus them’ or even ‘us on behalf of them.’ For a design thinker it has to be ‘us with them’”. –Tim Brown Reflections by Marita Ruotsalainen and Katja Räisänen The workshop days of...
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